Terms & Conditions
Terms and Conditions
COPYRIGHT
All of the content that appears on the Keyna® website, including visuals and text, are subject to copyright protection. If you would like to share the content on this website, please contact us.
ORDERS POLICY
In case of any circumstance or reason outside of our control, we reserve the right to suspend the fulfilment of an order. In such case, we shall immediately notify the customer, who will then have right to cancel the order.
• Once an order has been made and payment fulfilled, the customer accepts that they have committed to the purchase and the details of the order. Reversals of an order will not be accepted without immediate contact for consideration of circumstance.
• Please note any change of order details after your order has been placed, including ring size or custom details may incur a fee.
• We reserve the right to refuse an order in the event of an error on the shop's website.
PRODUCT ACCURACY
All products have been described as accurately as possible on the site. As all pieces are handmade, we celebrate the differences which make each piece unique. Metal colours may also vary slightly from those seen on your screen as each browser and monitor is different.
PRICING
We reserve the right to change prices, conduct or cancel sales at any time without notice.
PAYMENT
Payments are made securely via PayPal, Credit Card or Apple Pay. All major credit and debit cards are available via Paypal as well as secure online payment from a linked bank account.
You may also pay via a direct bank transfer in our account. Should you wish to do this please contact us via email at hello@keynajewellery.com to place your order.
RETURNS
If you are wanting a refund or exchange, please email hello@keynajewellery.com.
A friendly reminder to choose your piece carefully, as we will not offer a return for ‘change of mind’, however, we are happy to offer an exchange for size or style with the same dollar value within 14 days of receiving purchase, provided that the item is in its original condition. If the item has been worn we cannot offer an exchange.
We are unable to accept exchanges of earrings under any circumstances so please take care when ordering and contact us with any questions before making your purchase.
We will not exchange or return sale items, one-off pieces or custom pieces.
All custom orders are final sale and cannot be returned or exchanged for credit.
FAULTS
If for any reason you feel that your piece is faulty please contact us at hello@keynajewellery.com.
The piece will be assessed and if considered faulty, we will gladly repair or replace the faulty piece.
Please note that wear and tear during the course of normal use is not considered a fault. To avoid damage please treat your handmade piece with the same care and love in which it was made. For more information on caring for your Keyna™ piece, please read our jewellery care guide. All rings are handmade so slight variations between pieces are to be expected and celebrated.
SIZING
While we're more than happy to assist where possible, it is ultimately the customer's responsibility to ensure the correct size has been ordered.
Please take a moment to check your size before ordering. If you have any questions regarding sizing, please see our ring size guide for sizing information. If you have ordered the wrong size and would like us to re-size your ring, please note that a re-sizing fee will apply.
DELIVERY
All Keyna® pieces are sent via insured UPS. Please note that Keyna is not accountable for any international duty, import or custom charges that you may incur. For more information on shipping please visit our delivery page.
Keyna Jewellery Workshop Terms & Conditions
Last updated: 09/2026
These Terms & Conditions apply to bookings for workshops operated by Keyna Jewellery ("Keyna", "we",
"us" or "our").
By booking a Keyna workshop, you agree to these Terms & Conditions.
1. Workshop bookings
Workshops must be booked and paid for in advance through the Keyna booking system.
The workshop fee is payable at the time of booking. The cost of the metal used to create your piece is
separate and is calculated and paid during the workshop.
A booking is not confirmed until the applicable workshop fee has been paid.
Workshops may be offered at different venues, including cafés, florists, creative studios, yoga studios
and other third-party venues. The venue and any relevant access information will be provided as part of
the workshop booking information.
Workshop places are limited and are allocated on a first-come, first-served basis.
2. Gift bookings and transferring a booking
Workshops may be purchased as gifts.
A booking may be transferred to another person if Keyna is notified at least 72 hours before the
scheduled workshop.
The replacement participant must meet any applicable age and participation requirements.
A booking cannot be transferred within 72 hours of the workshop unless Keyna agrees otherwise.
3. Cancellation by the customer
If you cancel your booking at least 7 days before the scheduled workshop, you may receive a full refund
of the workshop fee.
If you cancel within 7 days but more than 48 hours before the workshop, you may instead receive a
credit for the amount paid.
The credit may be used toward a future Keyna workshop or toward eligible Keyna jewellery purchases.
Credits are subject to any expiry period stated when the credit is issued.
Cancellations made within 48 hours of the workshop are generally non-refundable.
If you do not attend your workshop and have not contacted Keyna in advance, no refund or credit will
be provided.
These cancellation terms do not exclude any rights you may have under the Australian Consumer Law.
4. Rescheduling
You may request to transfer your booking to another available workshop date by contacting Keyna at
least 72 hours before your scheduled workshop.
Rescheduling is subject to availability.
A booking may only be rescheduled once unless Keyna agrees otherwise.
5. Illness
If you are unwell, particularly if you have symptoms of a contagious illness, please do not attend the
workshop.
Where you notify Keyna of illness before the workshop, Keyna may provide a credit or assist with
transferring your booking to another available workshop.
This is intended to protect the health and comfort of you, the instructors, other participants and venue
staff.
6. Cancellation or changes by Keyna
Keyna may need to cancel, postpone or change a workshop because of circumstances including
instructor illness, venue issues, equipment problems, extreme weather, safety concerns or other
circumstances outside Keyna's reasonable control.
If Keyna cancels a workshop, you will be offered the choice of:
transferring your booking to another available workshop; or
receiving a refund of the workshop fee.
Where reasonably possible, Keyna will provide notice of changes or cancellation as soon as practicable.
7. Workshop duration and late arrival
Workshops generally take approximately 2–2.5 hours.
Keyna's workshops are designed around slow, hands-on crafting, and participants should allow the full
2–2.5 hour period.
If you finish your piece earlier, you are welcome to leave once your participation is complete and your
instructor has confirmed that you have finished.
If you arrive up to 30 minutes late, you may participate but may receive less individual instruction.
If you arrive more than 30 minutes late, you may still be permitted to participate, but Keyna cannot
guarantee that you will have sufficient time to complete your piece.
Late arrival does not extend the scheduled workshop.
8. Workshop activities
The piece you make will depend on the particular workshop you have booked. The workshop
description will specify what type of jewellery or object the workshop is designed to create.
Workshops involve hands-on use of jewellery-making tools and materials, including carving and
shaping wax and, where applicable, heated tools.
You must follow reasonable instructions given by Keyna and its instructors.
Keyna may recommend changes to a design where necessary to improve the likelihood that the piece
can be successfully cast.
9. Creating and casting your piece
The wax piece created during the workshop will be prepared for casting following the workshop.
Keyna cannot guarantee that every wax design will cast successfully.
Where a wax piece is lost or damaged before casting, Keyna may, at its discretion:
attempt to recreate the piece using photographs or other available information; or
provide an appropriate refund or other remedy depending on the circumstances.
Where a casting house determines that a piece cannot be successfully cast, Keyna will discuss the
available options with the participant. These may include attempting to recreate the piece, providing
another opportunity to create the piece, or refunding relevant casting and metal charges.
10. Casting timeframe
Finished jewellery is generally expected to be ready approximately 4–6 weeks after the workshop.
This is an estimated timeframe only and is not a guaranteed completion date.
Casting and finishing are performed after the workshop and may be affected by casting-house
processing times, public holidays, equipment issues, material availability and other circumstances
outside Keyna's reasonable control.
Keyna will provide an update if there is a significant unexpected delay.
11. Metal selection and pricing
The available metal options will be specified for each workshop and may include:
925 recycled sterling silver
9ct yellow gold
9ct white gold
9ct rose gold
14ct yellow gold
14ct white gold
14ct rose gold
18ct yellow gold
18ct white gold
18ct rose gold
Availability may vary between workshops.
The metal price is calculated using the weight of the wax piece recorded during the workshop and the
applicable Keyna metal pricing.
The price paid on the day is the final price for the selected metal and piece.
Keyna intentionally builds an allowance into its pricing to account for casting, metal and material
variability. You will not be charged an additional amount after casting if the actual finished metal weight
is higher than anticipated.
All applicable payments for the finished piece must be made during the workshop. No later payment for
the metal component will be requested.
12. Ring sizing
If the workshop involves creating a ring, you are responsible for confirming that the ring size is correct
before the piece is submitted for casting.
You will be given the opportunity to try on and check your wax ring before making payment and before
the piece is sent for casting.
Once a ring has been cast, Keyna cannot resize it.
For this reason, you should carefully check the fit of your wax ring and confirm the size before leaving
the workshop.
If you choose an incorrect size despite being given the opportunity to check it, Keyna is not responsible
for the resulting fit.
Keyna may be able to recommend independent jewellers who offer resizing services, but any resizing
work performed by another jeweller is arranged and paid for by the customer and is outside Keyna's
workshop service.
13. Handmade variations and finished jewellery
Keyna jewellery is handmade using a lost-wax process.
Small variations in texture, surface, shape, colour, finish and other characteristics may occur as part of
the handmade and casting process.
These variations are not necessarily defects and are part of the character of individually made jewellery.
Following casting, Keyna will tumble and clean the piece as its standard finishing process.
The finished piece will not necessarily have a highly polished or completely uniform surface unless this
is specifically stated as part of the particular workshop or design.
Keyna will take reasonable care in preparing finished pieces. However, nothing in these Terms &
Conditions excludes or limits any rights you have under the Australian Consumer Law.
14. Consumer guarantees
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies
that cannot legally be excluded, restricted or modified.
Australian Consumer Law provides consumer guarantees that apply to goods and services in certain
circumstances.
If you believe that your finished jewellery or the workshop service does not meet a consumer
guarantee, please contact Keyna so that the issue can be assessed and an appropriate remedy can be
considered.
Keyna does not provide an additional voluntary warranty unless expressly stated for a particular
product or service.
15. Postage and delivery
Finished jewellery will be posted within Australia.
Postage costs are incorporated into the applicable workshop or jewellery pricing unless otherwise
stated.
Where available, Keyna will use tracked postage and provide tracking information.
Once an item has been dispatched, Keyna will take reasonable steps to assist with enquiries concerning
delayed, lost or damaged parcels.
Where an item is lost or damaged in transit, the outcome will depend on the circumstances, the
carrier's processes and any rights available to the customer under Australian Consumer Law.
16. Participant conduct
Participants must behave respectfully and safely toward instructors, other participants, venue staff and
members of the public.
Keyna may refuse or end participation where a person:
is intoxicated or appears significantly impaired;
behaves aggressively, threateningly or abusively;
deliberately ignores reasonable safety instructions;
uses tools or equipment in an unsafe manner;
creates a significant risk to themselves or another person; or
substantially disrupts the workshop or makes other participants or staff feel unsafe.
Where participation is ended because of a participant's behaviour, the workshop fee will generally not
be refunded.
Nothing in this section limits any rights that cannot legally be excluded.
17. Age requirements
Workshops are intended for adults.
Participants aged 14–17 may attend only when accompanied by a parent or legal guardian.
The parent or guardian must also purchase a workshop place and remain responsible for supervising
the minor participant as appropriate.
Children under 14 are not permitted to participate unless Keyna expressly states otherwise for a
particular workshop.
18. Accessibility, allergies and venue requirements
Keyna wants workshops to be accessible and comfortable for participants wherever reasonably
possible.
Because workshops are held at different venues, accessibility features may vary.
If you have accessibility requirements, mobility requirements, allergies or other circumstances that may
affect your ability to safely participate, please contact Keyna before booking or as early as possible after
booking.
Keyna will work with you and the venue to determine whether reasonable arrangements can be made.
Some venues may involve stairs, uneven surfaces, limited space, particular seating arrangements, food,
flowers, fragrances or other environmental factors.
Keyna cannot guarantee that every venue will be suitable for every individual requirement, so advance
communication is encouraged.
19. Photography and filming
Keyna may photograph or film workshops, participants, jewellery and workshop environments for use
in Keyna's website, social media, advertising and other promotional materials.
Keyna will endeavour to avoid using identifiable images of participants who have indicated that they do
not wish to appear in promotional material.
Information about photography and filming will be communicated as part of the booking or workshop
process.
Participation in a workshop does not transfer ownership of a participant's personal image or likeness to
Keyna.
20. Participant designs and Keyna intellectual property
Participants retain their rights in their own original designs, subject to any rights Keyna may already
hold in its own designs, concepts, techniques, templates or other intellectual property.
Keyna retains all rights in its brand, workshop materials, instructional materials, booklets, templates,
photographs, written content, teaching methods and original designs created by or for Keyna.
Workshop materials and instructional content may not be copied, reproduced, commercially exploited,
distributed or used to operate a competing workshop without Keyna's written permission.
Photographs of jewellery created during a workshop may be used by Keyna for promotional purposes
as described in these Terms & Conditions.
21. Personal information
Keyna may collect information reasonably required to manage your booking and provide the workshop
and finished jewellery service, including your name, contact details, booking information, ring size and
relevant order information.
Workshop forms and order information may be stored digitally.
Keyna will handle personal information in accordance with its Privacy Policy and applicable privacy laws.
Keyna does not require participants to provide detailed medical information as part of an ordinary
booking. If there is something relevant to your safe participation, you should tell Keyna before the
workshop so that appropriate arrangements can be considered.
22. Workshop safety and liability
Participation in a jewellery-making workshop involves inherent risks, including risks associated with
tools, sharp objects, heated equipment, hot wax, electrical equipment, cords, furniture and other
workshop materials.
Participants must take reasonable care and follow all safety instructions given by Keyna and the venue.
Participants must immediately tell an instructor if they are injured, feel unwell, experience discomfort or
become concerned about a safety issue.
Keyna maintains appropriate insurance for its workshop activities.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot
legally be excluded, restricted or modified under Australian law.
Where Keyna relies on any statutory limitation of liability applicable to recreational services in Victoria,
the required statutory warning will be provided in the manner required by law.
23. Complaints and concerns
If you have a concern about a workshop or finished piece, please contact Keyna as soon as reasonably
possible.
Keyna will consider the circumstances and, where applicable, assess the issue against its obligations
under Australian Consumer Law.
Customers are encouraged to provide photographs and relevant order information where the concern
relates to a finished piece.
24. Changes to these Terms & Conditions
Keyna may update these Terms & Conditions from time to time.
The Terms & Conditions that apply to a booking are the version made available to the customer at the
time of booking, unless a change is required by law.
25. Governing law
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any dispute will be subject to the applicable laws and courts of Victoria, Australia, subject to any rights
you may have under applicable consumer protection legislation.
26. Contact
For questions about these Terms & Conditions, your booking or your finished jewellery, please contact:
hello@keynajewellery.com